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Did you know that 55% of communication between people is in body language and eye contact? Yep — only 7% of communication is the words you use; 38% is your pitch, speed, volume and tone.

This underscores the importance of body language in negotiation — both in controlling your own and in understanding the other party’s.

Facial Expressions
“Reading facial expressions is a particularly useful skill for business executives because, so often in business settings, people don’t say what they really think,” wrote Meridith Levinson in an article for CIO magazine. According to Paul Ekman, author of Emotions Revealed: Recognizing Faces and Feelings to Improve Communication and Emotional Life, facial expressions are hard to decipher because they are fleeting and people try to hide them, but they are the clearest indicator of what someone is feeling, as well.
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